Helpline: how to raise a complaint in the Gathr app in three steps

1. Tap "Help" and choose a category.
2. Add a photo and a short description.
3. You will get a ticket number and updates by notification.

You can track the status of your ticket in the "Help" tab. The typical response time is within two working days, and urgent plumbing or lift issues are marked priority.

If your issue is not resolved in seven days, the app escalates it to the committee secretary.

This is a demo story: every name, place, organisation and figure in it is fictional.